Effective Date: September 10, 2023
Thank you for choosing Hosanna Skin Care for your artisanal soap needs. We take great pride in crafting high-quality, handcrafted soaps that are made with love and care. However, due to the unique nature of our products, we regret to inform you that we cannot accept returns or offer refunds for any purchases made on hosannaskincare.com. Please read this policy carefully before making a purchase.
No Returns or Refunds
Artisanal soaps are individually crafted, and each batch may vary slightly in color, scent, and texture. We believe these variations are part of what makes our products special. Because of this, we do not offer returns or refunds for any reason, including but not limited to:
- Scent Preferences: If the scent of the soap does not meet your personal expectations, we cannot accept returns or provide refunds.
- Allergic Reactions: While we strive to use natural and skin-friendly ingredients, we recommend reviewing our ingredient list carefully before making a purchase. If you experience an allergic reaction, please seek medical attention, and we cannot provide a refund.
- Damaged or Lost Shipments: We take utmost care in packaging your orders securely to prevent any damage during transit. However, if your order arrives damaged or is lost in transit, please contact our support team at [email protected] within seven (7) days of receiving your order. We will do our best to address the situation and work towards a satisfactory resolution.
Contacting Support
If you have any concerns or issues with your purchase, we encourage you to reach out to our customer support team at [email protected]. Our dedicated team will make every effort to assist you and provide guidance to ensure your satisfaction with our products.
Cancellations
We understand that sometimes you may need to cancel an order before it ships. If you wish to cancel your order, please contact us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Changes to this Policy
Hosanna Skincare reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website.
By making a purchase on hosannaskincare.com, you acknowledge that you have read and understood our Return and Refund Policy and agree to abide by its terms.
If you have any questions or concerns about this policy, please contact us at [email protected].
Thank you for choosing Hosanna Skin Care, and we appreciate your support of our artisanal soap products.
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