We want your Hosanna Skin Care to reach you quickly, intact, and ready to become part of your daily ritual. Every order is packed by hand in small batches, and the policies below explain exactly how shipping and tracking work — and how our Refund & Return policy works — so there are no surprises.
Order processing
Because we blend and bottle in small batches, freshness matters to us. Orders are processed and shipped within 1–2 business days (Monday through Friday, excluding US holidays). You’ll receive an order confirmation by email the moment your order is placed, followed by a shipping confirmation with tracking as soon as your parcel leaves the studio.
If you order over a weekend or holiday, processing begins on the next business day. During seasonal launches and promotions, processing may take an extra day — we’ll always note this clearly at checkout.
Shipping options & rates
We ship within the United States only. Choose the speed that suits you at checkout; the rates below are calculated on top of our standard 1–2 business day processing window.
| Method | Delivery time | Cost |
|---|---|---|
| US Standard | 3–5 business days | Calculated at checkout by destination |
| US Expedited (2-Day) | 2 business days | Flat rate, shown at checkout |
Free standard shipping applies automatically to US orders of $50 or more after any discounts — no code required. Delivery windows reflect transit time after your order ships and may vary slightly during peak periods or due to carrier delays beyond our control.
Order tracking
Every shipment includes tracking. When your order leaves the studio, we’ll email you a tracking link so you can follow it to your door. You can also view real-time status anytime from your account.
- Check the shipping confirmation email for your tracking number and a direct link to the carrier.
- Sign in at your account and open Orders to see the latest status for any purchase.
If tracking hasn’t updated within two business days of your shipping confirmation, reach out and we’ll look into it right away.
International shipping
We ship within the United States only at the moment. We would rather say so plainly here than let an order be filled and then refused at checkout. If you are outside the US and would like to be told when that changes, write to us and we will keep a note.
Refund & return policy
Created September 10, 2023. Last updated August 20, 2026. Thank you for choosing Hosanna Skin Care. We take great pride in crafting high-quality, handcrafted products made with love and care. Our products are applied directly to the skin, so once an order has left us we cannot verify that it is untouched, and we will never pass it on to someone else. For that reason we are unable to accept returns or offer refunds on opened products — the basis on which most personal care is sold. Please read this policy carefully before ordering.
No returns or refunds
Our products are individually crafted, and each batch may vary slightly in color, scent, and texture. We believe these variations are part of what makes them special. For this reason, we do not offer returns or refunds for any reason, including but not limited to:
- Scent preferences. If the scent of a product does not meet your personal expectations, we are unable to accept a return or provide a refund.
- Allergic reactions. While we strive to use natural and skin-friendly ingredients, we recommend reviewing our ingredient list carefully before purchasing. If you experience an allergic reaction, please seek medical attention. We are unable to provide a refund in these cases.
Damaged or lost shipments
We take the utmost care in packaging your order securely to prevent damage during transit. However, if your order arrives damaged or is lost in transit, please contact our support team at [email protected] within seven (7) days of receiving your order. We will do our best to address the situation and work toward a satisfactory resolution.
Cancellations
We understand that sometimes you may need to cancel an order before it ships. If you wish to cancel, please contact us at [email protected] as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed.
Changes to this policy
Hosanna Skin Care reserves the right to update or modify this Refund & Return policy at any time without prior notice. Any changes are effective immediately upon posting to this page. By making a purchase, you acknowledge that you have read and understood this policy and agree to abide by its terms.
Need help?
Have a question that isn’t covered here? Browse our frequently asked questions or reach out directly — a real person on our team will be glad to help with anything from a damaged parcel to tracking a late delivery.
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